PagoNxt—Payments Hub

An intuitive experience that empowers customers to operate independently

Year

2024

Type

Website

Agency

Barrabés.biz

Role

UX/UI Designer

PagoNxt is a global leader in digital payments, dedicated to providing innovative and secure solutions for businesses and consumers worldwide. Since its inception, PagoNxt has been at the forefront of transforming payment experiences, offering cutting-edge technology and seamless transactions across multiple channels. I was part of the design team at Barrabés.biz, where I contributed to the development and launch of a new digital platform aimed at simplifying payment processes for businesses and empowering customers to manage their transactions independently.

The Problem

For years, PagoNxt Payments has provided innovative and secure payment solutions to businesses and consumers worldwide. However, the existing platform was fragmented, difficult to navigate, and lacked personalization, which made it challenging for users to fully take advantage of its features. Our goal was to rethink the user experience to better serve PagoNxt's diverse customer base, streamline payment processes, and provide intuitive pathways for businesses and customers to manage their transactions efficiently.

The Approach

Our solution for PagoNxt focused on simplifying the user experience by addressing key pain points. We introduced role-based access to personalize content for users, built a centralized dashboard to improve transparency, and added advanced tools for managing payments and transactions. By focusing on intuitive navigation and real-time monitoring, we created a cohesive platform that empowers businesses and customers to manage their transactions more effectively.

Insights from Design Challenges

The biggest challenge was redesigning a platform with fragmented navigation. We learned that simplifying complex workflows—while ensuring they remain functional—required constant testing and iteration. Additionally, personalizing the experience for various user types, such as businesses and individual customers, meant we had to develop flexible yet intuitive pathways. We also faced difficulties in aligning the technical constraints with user needs, but maintaining clear communication with developers was key to delivering a solution that was both feasible and effective.

Credits

Service Design Lead: Isabel Ágreda
Service Designer: Ivana Ruiz
UX/UI Designer: Diego Abades
Project Manager: Carlos Martínez